Privacy Policy TK999 – Protecting Our Malaysian Players' Personal Data Comes First

This document is the official Privacy Policy of TK999, an online casino and sports betting platform operated for Malaysian players. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal data you provide when registering for and using TK999's services.

TK999 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to safeguarding your privacy at all times. We understand that in today's digital landscape, trust is our most valuable asset — and we never take lightly the trust you place in us.

By registering as a member TK999 or using any of our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please contact us before using our platform.

TK999 collects various categories of personal data depending on the nature of your interactions with our platform. Below is a full breakdown of the data categories we collect:

Tk999 does not collect personal data classified as "sensitive" — such as health information, religious beliefs, or political views — except in circumstances required by Malaysian law.

Your personal data is collected through several channels when you interact with the platform TK999:

• Account Registration: When you register as a new tk999 member, we collect your name, email address, phone number, and other basic information required to create your account.
• Identity Verification (KYC): During the Know Your Customer process, we request verification documents such as a copy of your MyKad or Malaysian passport to comply with anti-money laundering legal requirements.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, we record the transaction details required for processing and compliance.
• Platform Usage: Automatically when you browse or use TK999 – including game activity logs, betting records, and technical data from your device.
• Communications with Support: When you contact the TK999 support team via live chat, email, or WhatsApp, those conversations are recorded for service improvement purposes.
• Cookies & Tracking Technologies: Through cookies, web pixels, and similar technologies operating on our website and applications to enhance user experience.

TK999 use your personal data solely for legitimate purposes as outlined below. We do not use your data for anything unrelated to delivering our services to you:

• Account Management: Creating, verifying, and managing your TK999 account, including a secure login process.
• Transaction Processing: Processing deposits from TNG, GrabPay, DuitNow, FPX, and other methods, as well as paying winnings to you.
• Legal Compliance: Meeting regulatory compliance requirements, including anti-money laundering (AML), counter-terrorism financing (CFT), and KYC obligations.
• Platform Security: Detecting and preventing fraud, multi-account usage, bonus abuse, and other security threats.
• Service Improvement: Analyzing usage patterns to improve user experience, develop new features, and enhance the TK999 platform.
• Service Communications: Sending you important notifications about your account, transactions, promotions, and platform updates via email or in-app notifications.
• Customer Support: Enabling the tk999 support team to provide effective and accurate assistance whenever you need help.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling and providing appropriate responsible gaming interventions.

TK999 does not sell your personal data to any party. However, under limited and specific circumstances, we may share data with trusted third parties:

• Payment Providers: Minimal transaction information is shared with approved payment providers (such as TNG, GrabPay, DuitNow, and FPX) solely for the purpose of processing your financial transactions.
• Game Provider: Minimal technical data is shared with certified game providers such as Pragmatic Play, PG Soft, and Evolution Gaming for game operation purposes only.
• Regulatory Authority: Where required by Malaysian law, court order, or legitimate regulatory requirement – TK999 will comply with such requests.
• Secure Cloud Services: Certified cloud service providers that store our data under strict security agreements and comply with international standards.

All third parties that receive data from TK999 bound by strict confidentiality agreements and are only permitted to use that data for the agreed purposes.

TK999 implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, breaches, or damage:

• 256-bit SSL Encryption: All data transmitted through the TK999 platform is encrypted using the latest SSL/TLS standards — the same used by Malaysia's leading banking institutions.
• Database Encryption: Sensitive data such as passwords (stored as salted hashes) and financial information are encrypted in our database.
• Multi-Level Access Control: Access to member data is restricted by role and necessity. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for stronger account security.
• 24/7 Threat Monitoring: TK999's cybersecurity team continuously monitors the platform to detect and respond to security threats.
• Regular Penetration Testing: Independent security assessments are conducted periodically by external security experts to identify and patch vulnerabilities.

TK999 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account remains active and in use.
• Data After Account Closure: After an account is closed, core data is retained for a minimum of 5 years in accordance with Malaysia's anti-money laundering legal requirements.
• Financial Transaction Records: Records of all financial transactions, including deposits made via TNG, GrabPay, DuitNow, and FPX, are retained for 7 years in accordance with Malaysia's tax legislation.
• Support Communication Logs: Conversation records with our support team are retained for 2 years for reference and service improvement purposes.
• Technical Data & Logs: Technical logs and analytics data are retained for 12 months before being deleted or anonymised.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and TK999's Privacy Policy, you have the following rights regarding your personal data:

Platform TK999 use cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with tk999 so we can improve performance and the overall user experience.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Collecting aggregated, anonymised data on platform usage for analytics and service improvement purposes.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. TK999.

TK999 takes child protection extremely seriously. Our platform strictly prohibits use by individuals under the age of 18.

• We do not knowingly collect personal data from individuals under the age of 18.
• If we find that a child's data has been collected without consent, we will delete it immediately.
• Parents or guardians who discover that their child has registered a TK999 account should contact our support team immediately.

TK999 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make material amendments:

• A notification will be sent to the email address registered to your account.
• Notices will be displayed on the TK999 homepage for a minimum of 14 days.
• The "Updated" date at the top of this document will be revised accordingly.
• For significant amendments, you may be asked to re-confirm your consent at your next login session.

Continued use of the platform TK999 after the amendments take effect will be considered your acceptance of the revised Privacy Policy.

If you have any questions or concerns, or wish to exercise your privacy rights in relation to this Privacy Policy TK999, please reach us through the following channels:

• Privacy Email: support@tk999-khelo.net (please indicate subject: "Privacy Enquiry")
• Live Chat: Available 24/7 on the TK999 platform – for immediate enquiries
• WhatsApp: Personalised support in both Malay and English

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, we will provide a full response within 14 business days in compliance with the requirements of PDPA 2010.